By on 05/03/2015

I am writing to thank you so much for the fantastic service that I received from your company today. I took out Home Emergency Insurance through Lloyd's bank and I am so glad that Lloyd's have chosen to use your company. Yesterday I discovered that raw sewage was filling my shower and toilet. This was especially distressing for me because my daughter has recently had an operation on her toe and must keep it absolutely clean. I had a call from Lisa this morning who was friendly, professional and reassuring, letting me know that one of your engineers would be with me today at 4.00pm. She said that she would try to make the appointment earlier if she could and sure enough she called me at lunchtime to say that someone would be with me in an hour! Lisa was so helpful and pleasant on the phone and made me feel confident that you would be able to help. When the plumber arrived (Alex I believe) he was pleasant, knowledgeable and friendly. He got to work straight away and solved the problem with ease. He left absolutely no mess and was respectful and kind, I think he could tell that I was worried about my daughter.

If I was running a business, I would be very pleased to employ such professional, knowledgeable and kind members of staff.

My shower and toilet are now completely clear. My daughter has been able to use her shower this evening and we are all (including my Mum, who is also living with me at the moment) very relieved!!!